Privacy Policy

We may collect the following types of information when you interact with our website or forms:

• Contact Information: Name, email address, mailing address, and phone number
• Communication Preferences: Consent to receive SMS/text messages, email, or phone calls
• Form Submission Data: Any additional information you voluntarily provide through our contact forms, opt-in forms, or inquiries
• Technical Data: IP address, browser type, device information, and website usage data collected automatically through cookies or similar technologies

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Send transactional and/or promotional SMS/text messages, emails, or calls, where you have provided consent
• Improve our website, products, and services
• Maintain business records and comply with legal obligations
• Communicate updates, offers, or account-related information (only where consented to)

If you opt in to receive text messages from North Emerald Holdings LLC:

• Message and data rates may apply.
• Message frequency varies based on your interactions with us.
• You may opt out at any time by replying STOP to any message. You may reply HELP for assistance.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing of information with subcontractors performing support services on our behalf (such as customer service) is permitted.
• Text messaging originator opt-in data and consent will not be shared with any third parties, regardless of the use case category, except as required to provide the services requested or as required by law.

We do not sell your personal information. We may share your information only in the following limited circumstances:

• With service providers and subcontractors who perform services on our behalf (e.g., customer support, IT hosting), subject to confidentiality obligations
• When required by law, subpoena, or legal process
• To protect the rights, property, or safety of North Emerald Holdings LLC, our customers, or others
• In connection with a business transfer, merger, or acquisition

We do not share SMS opt-in consent or mobile phone numbers with third parties for marketing or promotional purposes.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Withdraw consent to receive communications at any time (reply STOP for SMS, or contact us directly)
• Request a copy of the information we hold about you

To exercise any of these rights, please contact us using the information below.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

North Emerald Holdings LLC

119 Pondfield Rd. Unit 424

Bronxville, NY

support@northemeraldholdings.com

914-613-6622